Your new company
We are seeking an experienced and detail-driven Commercial Officer to join our team. This role plays a critical part in managing commercial and major corporate customer accounts, with a strong focus on debt collection, cash flow improvement and customer relationship management. You will work closely with Sales and Operations teams to ensure accurate billing, compliant credit management, and timely settlement of accounts.

Your new role

As a Commercial Officer, you will be responsible for overseeing the financial administration of commercial customer accounts, ensuring invoices are accurate, accounts are reconciled, and outstanding debts are followed up professionally and efficiently.
You will be proactive in identifying issues, improving processes, and supporting internal and external stakeholders to deliver positive commercial and customer outcomes.

• Manage a portfolio of commercial and corporate customer accounts

• Set up new customer accounts and maintain existing account information

• Prepare and issue accurate invoices and statements in a timely manner

• Reconcile accounts, including payments, credits, adjustments, and discrepancies

• Proactively manage debt collection and negotiate payment arrangements where required

• Assist with credit assessments and ongoing review of customer creditworthiness

• Investigate and resolve billing issues, customer disputes, and payment discrepancies

• Ensure customers are operating within agreed trading terms

• Collaborate closely with Sales and Branch Operations teams to ensure billing accuracy and account compliance

• Prepare reports on account performance, trends, and risks

• Ensure compliance with relevant legislation, policies, and procedures

• Identify and recommend process improvements to enhance efficiency and customer service
  
  

• What you'll need to succeed

• Experience in a commercial, credit, or accounts receivable role

• Strong understanding of invoicing, collections, and account reconciliation

• Ability to analyse financial information and assess credit risk

• Excellent communication and negotiation skills

• Strong attention to detail and a high level of accuracy

• Proven ability to manage multiple accounts and deadlines

• Customer-focused mindset with problem-solving capability

• Proficiency in accounting/ERP systems and Microsoft Office

• Knowledge of relevant regulations and compliance requirements (desirable)
  
  
  

What you'll get in return

• Opportunity to work in a key commercial role with business impact

• Collaborative team environment with strong Sales and Operations support

• Ability to influence process improvements and best practices
  
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508