Collections & Hardship

Collections and Hardship Customer Service
Your new company
Join a leading financial services organisation that prides itself on delivering exceptional customer support and ethical practices. This is your chance to work in a dynamic environment where your skills in collections and hardship management will make a real difference.
Your new role
You’ll manage early-stage delinquent accounts and assist customers experiencing financial hardship. You’ll play a key role in reducing delinquency rates while maintaining compliance and delivering empathetic customer service.

Key Responsibilities:
  • Manage and monitor early-stage delinquent accounts and identify customers in hardship.
  • Offer hardship assistance and ensure ethical debt recovery practices.
  • Adhere to financial regulations, policies and industry standards.
  • Report high-risk accounts, including potential fraud or vulnerability cases.
  • Identify opportunities for process improvement and efficiency.
  • Collaborate with internal teams and external stakeholders to resolve complex cases.

What you'll need to succeed
  • Minimum 1 year's experience in banking or mortgage collections, credit management or recovery.
  • Strong knowledge of debt collection guidelines, financial hardship processes and compliance obligations.
  • Excellent negotiation and conflict resolution skills.
  • Empathetic approach with strong communication and interpersonal abilities.
  • Proficiency in collections management systems and reporting tools.

What you'll get in return
  • Hybrid Work Options – Flexible arrangements including work-from-home. (2 days from home)
  • Up to $90k + 14% super
  • Career Growth – Clear progression pathways and professional development opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


LHS 297508

Summary

Job Type
Permanent
Industry
Banking & Financial Services
Location
NSW - Sydney CBD
Specialism
Banking
Pay
$80-$90k plus super
Ref:
2981836

Talk to a consultant

Talk to Hannah Faithfull, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0282269832

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