Your new company

Are you passionate about cloud technologies and ready to play a key role in supporting a cloud-first strategy? We’re looking for an experienced Azure Cloud Support Officer to join a dynamic team driving digital transformation across government services.

Your new role

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and wants to contribute to meaningful public sector projects.

• Supporting and maintaining a secure, scalable Azure environment.
• Troubleshooting incidents and resolving service requests.
• Monitoring platform health using Azure-native tools like Azure Monitor, Log Analytics, and Security Centre.
• Implementing and maintaining Infrastructure-as-Code using tools like Bicep, Terraform, or ARM templates.
• Enforcing Azure policies and governance standards.
• Collaborating with Cybersecurity on access reviews and RBAC.
• Documenting procedures, scripts, and architectural patterns.
• Advising project teams on infrastructure changes and new deployments.
• Maintaining hybrid connectivity (e.g., ExpressRoute, VPN, AD Connect).
• Supporting disaster recovery and backup configurations.
• Participating in cost optimisation and compliance reporting.
• Diagnosing and resolving complex technical issues escalated from L2 support.
• Mentoring junior support staff and contributing to continuous improvement.

What you'll need to succeed

• Strong hands-on experience with Microsoft Azure operations and troubleshooting.
• Proficiency in observability tools like Azure Monitor and Log Analytics.
• Clear communication skills to work with stakeholders across ICT, Finance, Security, and Application teams.
• Documentation skills to support knowledge-sharing and audit readiness.
• Security Clearance Requirements: Applicants must be Australian citizens and hold a minimum of NV1 security clearance. Candidates without the required clearance will not be considered.
• Location: Canberra, ACT-based candidates only, due to the collaborative and interactive nature of the role.

What you'll get in return

• Impactful Work: Contribute to meaningful projects that make a difference in the federal space.
• Competitive Salary: Enjoy a salary package that reflects your skills and experience.
• Career Growth: Opportunities for professional development and career advancement.
• Work-Life Balance: Flexible working arrangements to help you balance your personal and professional life.
• Supportive Environment: Work within a collaborative and supportive team environment.

What you need to do now

This role closes on 03/09/2025. If you're interested, please send me your updated CV or reach out at Teja.Kuchimanchi@hays.com.au or 02 6112 7693 for a confidential chat. Don’t miss out!

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.