Your new company

This Australian technology business operates within the renewable energy sector and plays a critical role in supporting installers and retailers to meet complex compliance and regulatory obligations. The organisation is experiencing continued growth and is recognised for combining strong customer outcomes with rigorous compliance standards.

Your new role

• Managing escalated compliance cases end-to-end, from investigation through to resolution
• Handling disputes and sensitive matters, including liaising with legal counsel where required
• Engaging with regulators, installers, retailers and internal stakeholders to resolve issues
• Identifying indicators of non-compliance, ineligibility or potential fraud
• Providing guidance and education on compliance requirements and industry standards
• Maintaining accurate case records, documentation and audit trails
• De-escalating complex situations while managing stakeholder expectations
• Analysing trends and recurring issues to support continuous process improvement

What you'll need to succeed

• Demonstrated experience working in a highly regulated environment (e.g. energy, financial services, government, insurance or similar)
• Exposure to renewable energy compliance frameworks (highly regarded)
• Strong investigative capability with sound problem-solving skills
• Proven experience managing escalations or complex case portfolios
• Excellent written and verbal communication skills, including dealing with regulators and legal stakeholders
• High attention to detail with a strong compliance and documentation mindset
• Experience using CRM or case management systems

What you'll get in return

• A competitive salary package of $100K–$120K + super
• Sydney CBD location with a collaborative, professional team environment
• Fun, collaborative & supportive culture

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.