Claims Manager/Senior Claims Manager – Life Insurance (Sydney or Brisbane)
Sydney or Brisbane Life Insurance Claims Managers and Snr Claims Managers to manage complex IP / TPD claims
Your new company
This purpose‑led organisation operates at scale within the Australian financial services sector and is recognised for its focus on long‑term member outcomes. Over the past year, the company has invested heavily in modernising its claims function, introducing new structures, specialist support roles, and improved systems to drive consistency, quality, and transparency.
With continued growth and internal movement, the organisation is expanding its permanent claims capability and bringing in experienced professionals to support the next phase of maturity.
Your new role
As a Claims Manager or Senior Claims Manager, you will be responsible for managing a portfolio of life insurance claims, predominantly Income Protection, with some TPD exposure.
This is a hands‑on claims role, not a leadership or people management position. You will manage claims end‑to‑end, focusing on benefit management, return‑to‑work outcomes, and clear, defensible decision‑making.
Your responsibilities will include:
- Managing a portfolio of IP and TPD claims (average 50 claims)
- Assessing entitlement through medical, vocational, and contractual evidence
- Managing ongoing benefit payments and pending claims
- Engaging with members, employers, and medical providers
- Making clear, timely, and well‑reasoned claim decisions
- Handling more complex matters and technical queries (senior level)
- Contributing to consistent, high‑quality customer outcomes
What you'll need to succeed
Claims Manager
- At least 12 months recent experience managing life insurance claims
- Exposure to Income Protection and/or TPD claims
- Strong understanding of benefit management and pending claims
Senior Claims Manager
- At least 2 years recent experience in IP and TPD
- Strong knowledge of insurance contracts and complex decision‑making
- Ability to manage technical issues independently
For both:
- Strong communication and stakeholder engagement skills
- Ability to manage workload in a performance‑focused environment
- Genuine interest in supporting members through complex circumstances
What you'll get in return
- Competitive base salary aligned to experience
- 14% superannuation
- Additional wellbeing leave (equivalent to an extra week per year)
- Hybrid working in Sydney or Brisbane (typically 1–2 days per week in office)
- Clear internal career pathways into: senior technical roles, quality / risk, training or leadership & coaching functions
What you need to do now
If you are interested in this role and feel you have the necessary skills and experience to succeed, click ‘Apply Now’. Alternatively, contact Joshua Sterling at [email protected] for more information.
LHS 297508
Summary
- Job Type
- Permanent
- Industry
- Insurance
- Location
- NSW - Sydney CBD
- Specialism
- Insurance
- Pay
- Competitive DOE + strong benefits
- Ref:
- 3001845
Talk to a consultant
Talk to Joshua Sterling, the specialist consultant managing this position, located in Sydney
Level 14, Chifley Tower, 2 Chifley Square
Telephone: +61 2 8062 6110
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