Your new company

An established mutual bank within the financial services sector, supporting its members across a broad range of banking and payments services. Known for its commitment to fair outcomes, service excellence and operational integrity, the organisation offers a supportive and well‑structured working environment. To support its payments function, the bank is seeking an experienced Card Disputes Analyst for a three‑month contract, managing card disputes and chargebacks to deliver accurate, timely outcomes for members.

Your new role

• Manage card disputes and chargebacks from enquiry to resolution
• Act as the primary contact for members on card disputes and chargeback matters
• Investigate disputes by reviewing transactions and supporting documentation
• Process chargebacks, including scheme interaction via a third‑party provider
• Make sound decisions independently within established frameworks
• Liaise with internal teams such as Fraud, Payments and branch staff
• Follow procedures and identify opportunities to improve efficiency

What you'll need to succeed

• Experience in card disputes, chargebacks, fraud operations or a related payments function
• Clear and confident written and verbal communication skills
• Ability to work independently and manage competing priorities
• A detail‑focused, process‑driven approach
• Experience within a mutual bank or smaller financial institution (preferred)
• Availability to commence immediately or at short notice

What you'll get in return

• Part‑time contract, working 3 days per week, 9:00am–5:00pm
• Flexible working arrangements, with hybrid or remote options available based on experience
• A hand‑on role with clear ownership, managing matters end to end
• Exposure to payments operations and card disputes, building specialist experience within banking
• A supportive, collaborative team environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.