Call or Contact Centre Operator - Maitland
Incredible opportunity for a Government Position!
Call Centre Operator
Rate: $36.11 per hour plus Super
Type: Ongoing contract
Hours: Monday–Friday rotating roster, 7 hours a day, 35 hours per week
Location: Maitland
To note: The successful candidate would be expected to fulfil the full-time 2-week training period. Once the successful candidates complete the training, there will be a nesting period of 12 weeks when ongoing support will be provided.
Your new company
Hays has partnered with a state government organisation to fill multiple roles in Maitland. This well-known and supportive organisation is a household name, with sites across NSW. They value exceptional customer service above all.
With on the job training and opportunities within the business once your foot is in the door, this organisation is seeking candidates with experience in customer service, administration or previous call centre roles.
Your new role
The successful candidates will be placed on a rotating roster, Monday–Friday, excluding public holidays.
After completing training, your day-to-day responsibilities will include:
LHS 297508
Rate: $36.11 per hour plus Super
Type: Ongoing contract
Hours: Monday–Friday rotating roster, 7 hours a day, 35 hours per week
Location: Maitland
To note: The successful candidate would be expected to fulfil the full-time 2-week training period. Once the successful candidates complete the training, there will be a nesting period of 12 weeks when ongoing support will be provided.
Your new company
Hays has partnered with a state government organisation to fill multiple roles in Maitland. This well-known and supportive organisation is a household name, with sites across NSW. They value exceptional customer service above all.
With on the job training and opportunities within the business once your foot is in the door, this organisation is seeking candidates with experience in customer service, administration or previous call centre roles.
Your new role
The successful candidates will be placed on a rotating roster, Monday–Friday, excluding public holidays.
After completing training, your day-to-day responsibilities will include:
- Answering inbound calls, addressing queries and providing accurate information to clients
- Providing excellent customer service
- Using multiple government systems, entering data and navigating multiple screens
- Meeting KPIs
What you'll need to succeed - Previous experience in a government or call centre role (highly desirable)
- Previous experience in customer service, administration or similar (essential)
- Excellent communication skills, able to 'smile through the phone'
- Tech-savvy, the ability to pick up systems quickly and navigate across multiple government programs
- Successful candidates may need to complete a police check
What you'll get in return - Supportive team with ongoing training provided
- Ability to move into different teams and work ongoing with the government organisation
- Weekly pay, online timesheets
- Support from your Hays consultant!
What you need to do now
If you're interested in this role, forward an up-to-date copy of your CV to os.newcastle@hays.com.au. Please include a short summary of your suitability for the role. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Why partner with Hays
Candidates - Looking to take the next step in your career? Register with Hays Recruitment! As a leading recruitment agency, we connect talented professionals with top employers across various industries. Our expert consultants provide personalised support, helping you find roles that match your skills and career aspirations. With access to exclusive job opportunities and a vast network of employers, Hays Recruitment is your trusted partner in achieving your career goals.
Clients - Partnering with us means gaining access to a pool of highly skilled candidates ready to make an impact. Our tailored recruitment solutions ensure you find the right fit for your team, saving you time and resources. With our industry expertise and commitment to excellence, we help you build a workforce that drives success.
Join us today and unlock your potential - newcastle@hays.com.au | (02) 4925 3990
LHS 297508
Summary
- Job Type
- Temporary
- Industry
- Government & Public Services
- Location
- NSW - Newcastle
- Specialism
- Contact Centres
- Pay
- $36.11 per hour plus Super!
- Ref:
- 2932002
Talk to a consultant
Talk to Casey Thatcher, the specialist consultant managing this position, located in Newcastle
Suite 301A, Level 3, 251 Wharf Road
Telephone: 40328667
Similar jobs to Call or Contact Centre Operator - Maitland
WHS Coordinator
An industry-leading Beef Processing Facility looking for a WHS Coordinator to oversee their night shift crewNSW - Newcastle$95k-$100k plus Super inclusive of shift allowancePayroll Officer
Stand-alone payroll officer for a great organisation – 6 weeks tempNSW - NewcastlePurchasing Officer
Purchasing Officer | National Project Support | Manufacturer providing equipment to the mining industryNSW - NewcastleMaintenance Manager
Dedicated professional to lead our client’s maintenance team and oversee the upkeep of their site’s equipment.NSW - Newcastle$100k - $110k + superAssociate Structural Engineer
Opportunity to work within an established consultancy offering a solid pipeline of projectsNSW - Newcastle$140k-$160k + Super neg on experience
JOB_51392792932002