Your new company

• Contact Centre Specialist – Big 4 Bank | Docklands Location
• Contract: 6-month temporary assignment with potential to extend
• Pay: $37/hour + super
• Hours: Full-time, rotating roster (Monday–Friday, 7am–9pm)
• Location: Docklands, Melbourne VIC
• Start Date: Ongoing monthly intakes for November, December and January

Your new role

• You’ll be required to attend the office daily for up to 3 months during training.
• After training, you’ll transition to a hybrid model: 3 days in-office, 2 days from home.
• Please note: Annual leave is not permitted during the first 3 months of training.

• Handle 40–60 inbound calls per day
• Assist customers with account queries, payment issues, and digital banking support
• Navigate multiple systems to resolve issues efficiently
• Provide clear, accurate, and empathetic service
• Escalate complex cases and follow up as needed
• Maintain strict adherence to compliance and call quality standards
• Meet daily KPIs and performance metrics consistently

What you'll need to succeed

• Previous experience in a call centre, reception, or customer-facing role
• Proven ability to work in structured environments with strict policies and procedures
• Comfortable working against KPIs and call targets
• Strong phone etiquette and ability to manage back-to-back calls
• Background in fast-paced environments like retail, hospitality, or fast food (e.g., 2IC or supervisor roles)
• Resilience and a growth mindset – open to feedback and always looking to improve.
• Excellent communication and problem-solving abilities
• A genuine passion for helping people
• You must have unlimited working rights in Australia – student visas are not eligible for this role.

What you'll get in return

• Competitive hourly rate: $37 + super
• Full training and onboarding
• Career growth opportunities within a leading financial institution
• Supportive team culture and inclusive workplace
• Immediate starts available, with monthly recruitment through December and January.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.