Call Centre Representative

Great opportunity for a person in customer service / retail seeking a government assignment!
Call Centre Operator
Rate: $37.39 an hour plus super
Type: Ongoing Contract
Hours: Full-time, Mon-Sun Roster, 7 hours a day, 35 hours a week
Location: Maitland

To note: We are sourcing for MULTIPLE positions. The successful candidate will require 2 weeks of full-time training. After completing the requirements, there will be an 8–12 week nesting period of ongoing support. Training will be in normal business hours, Monday–Friday. No leave can be taken during this time unless approved.
Multiple agencies will be sourcing for this role. By applying for this position, you agree that Hays Recruitment will be solely representing you for this role.

Your new role
The successful candidates will be placed on a rotating roster, Monday–Friday.
After completing training, your day-to-day responsibilities will include:
  • Answering inbound calls, addressing queries, and providing accurate information to clients
  • Providing excellent customer service
  • Using multiple government systems, entering data, and navigating multiple screens
  • Meeting KPIs

What you'll need to succeed
  • Previous experience in a government or call centre role (highly desirable)
  • Previous experience in customer service, administration or similar role (essential)
  • Excellent communication skills, able to 'smile through the phone'
  • Tech-savvy, the ability to pick up systems quickly and navigate across multiple government programs
  • Successful candidates may need to complete a police check

What you'll get in return
  • Supportive team with ongoing training provided
  • Beautiful CBD location with water views
  • Experience working with a government agency
  • Ability to move teams and potential to go permanent
  • Weekly pay, online timesheets
  • Support from your Hays consultant!

What you need to do now
If you're interested in this role, forward an up-to-date copy of your CV to os.newcastle@hays.com.au. Please include a short summary of your suitability for the role.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
To note: Only shortlisted candidates will be contacted.

Why partner with Hays
Candidates – Looking to take the next step in your career? Register with Hays Recruitment! As a leading recruitment agency, we connect talented professionals with top employers across various industries. Our expert consultants provide personalised support, helping you find roles that match your skills and career aspirations. With access to exclusive job opportunities and a vast network of employers, Hays Recruitment is your trusted partner in achieving your career goals.

Clients – Partnering with us means gaining access to a pool of highly skilled candidates ready to make an impact. Our tailored recruitment solutions ensure you find the right fit for your team, saving you time and resources. With our industry expertise and commitment to excellence, we help you build a workforce that drives success.

Join us today and unlock your potential - newcastle@hays.com.au | (02) 4925 3990


LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
NSW - Newcastle
Specialism
Office Support
Pay
$37.39 per hour plus Super
Ref:
2961975

Talk to a consultant

Talk to Casey Thatcher, the specialist consultant managing this position, located in Newcastle
Suite 301A, Level 3, 251 Wharf Road

Telephone: +61240328667

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