Your new company

A local Syndey Council is a dynamic and forward-thinking local government organization committed to providing exceptional services to its community. They pride ourselves on fostering a collaborative and inclusive work environment where innovation and continuous improvement are highly valued.

Your new role

As a key member of the IT team, you will be responsible for complex system analysis, problem resolution, user support, and maintenance, along with the development and enhancement of Council’s corporate applications. Your primary duties will include:

• Investigating and identifying the root cause of technical issues related to corporate applications.

• Diagnosing and resolving technical problems, providing level 2 support, and escalating issues to the ICT customer experience team as needed.

• Overseeing corporate application accounts, users, and permissions to ensure secure and appropriate access.

• Providing high-level technical support for all software applications used within the organization.

• Delivering exceptional customer service to both internal and external customers, with a focus on continuous improvement and enhancing the customer experience.

• Managing the planning and prioritizing of service desk tickets, problems, and changes to minimize backlog and ensure operational efficiency.

• Monitoring system performance to ensure optimal functionality of all software applications.

• Collaborating with other subject matter experts on a range of applications deployed on the Standard Operating Environment (SOE).

• Working closely with other IT team members to ensure seamless integration and functionality of all software applications.

• Documenting technical issues and solutions, and reporting on system performance and usage.

• Staying up-to-date with industry developments and advancements in technology, including new software and hardware.

• Performing additional duties as required within the limits of your skills, competence, and training.

What you'll need to succeed

To be successful in this role, you will need:

• Proven experience in system analysis, problem resolution, and user support.

• Strong technical skills and knowledge of corporate applications.

• Excellent customer service skills with a focus on continuous improvement.

• Ability to manage and prioritize multiple tasks effectively.

• Strong communication and collaboration skills.

• A proactive approach to staying current with industry developments and technological advancements.

What you'll get in return

In return for your hard work and dedication, you will receive:

• A supportive and inclusive work environment.

• Opportunities for professional development and career growth.

• Competitive salary and benefits package.

• The chance to make a meaningful impact on the community through your work.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.