Branch manager

Seeking an experienced Branch Manager to lead a high-performing team in Cairns

Your new company

Are you a seasoned leader ready to take the reins of a high-performing team in a dynamic and fast-paced professional services environment? We’re partnering with a respected national organisation to find a resilient and strategic Branch Manager to lead operations across two regional offices in Far North Queensland.

This is a leadership-focused role with no individual portfolio management, offering the opportunity to shape team culture, drive operational excellence, and support growth in a complex professional services environment.

Your new role

As Branch Manager, you’ll be responsible for:
  • Team Leadership: Lead a team of 20+ across two offices (Cairns and Port Douglas), including strata managers, team leaders, and admin support. Foster a culture of collaboration, accountability, and continuous improvement.
  • Operational Oversight: Manage day-to-day operations, including reporting, invoicing, workflow management, and service delivery. Ensure targets are met and budgets are aligned.
  • Client & Staff Support: Handle escalations, support team leaders and strata managers, and maintain high standards of customer service.
  • Talent Development: Coach and mentor staff, promote a learner mindset, and support career growth through structured development initiatives.
  • Business Development: Represent the branch externally, contribute to growth strategies, and participate in budget planning and performance reviews.

What you'll need to succeed

To thrive in this role, you’ll bring:
  • Leadership Experience: Minimum 3 years in a leadership role within professional services (e.g., real estate, insurance, legal, financial services would be highly desirable).
  • Experience in strata management or a strong understanding of property legislation and governance is also highly desirable.
  • Resilience & Adaptability: Proven ability to lead through change, manage complex interpersonal dynamics, and maintain composure in high-pressure environments.
  • Operational Acumen: Strong understanding of business operations, financial reporting, and service delivery metrics.
  • People-Centric Approach: Warm, modern leadership style with a focus on nurturing talent and building trust.
  • Tech-Savvy: Comfortable with multiple systems and tools, including Microsoft Office.

What you'll get in return

  • Lead a capable team in a well-established office with strong culture and values.
  • Enjoy flexibility with core office hours (8:30am–5:00pm), WFH options available after the probation period.
  • Relocation support available for the right candidate.
  • Competitive salary package with performance incentives and potential commissions.

What you need to do now

Ready to lead with impact in a dynamic, people-first environment? Click 'apply now' to forward an up-to-date copy of your CV or call us now.

Grace Dunn is recruiting for this opportunity - 07 4049 2969 or email grace.dunn@hays.com.au.


LHS 297508

Summary

Job Type
Permanent
Industry
Property & Real Estate
Location
QLD - Cairns
Specialism
Office Support
Ref:
2951012

Talk to a consultant

Talk to Grace Dunn, the specialist consultant managing this position, located in Cairns
14 Spence St,

Telephone: 0740492969

Similar jobs to Branch manager

  • Leading Hand

    Seeking a Leading Hand for a leading supplier of scaffolding solutions in Cairns!
    QLD - Cairns

  • Workshop Counter Hand

    Workshop Counter Hand needed on a Full-Time basis for a national company in their Cairns Branch!
    QLD - Cairns

  • Nightshift Site Manager

    Nightshift Site Manager required for a commercial retail refurbishment project on the central coast.
    NSW - Regional