Your new company

You’ll be joining a leading Big Four financial institution with a strong reputation for stability, integrity, and customer trust. With a long‑standing presence in the Australian market, this organisation plays a critical role in supporting individuals and businesses through major financial milestones. This is an opportunity to be part of a highly regarded organisation, contributing to an important project while working in a supportive, small‑team environment within a broader national institution.

Your new role

This is a fully onsite, in‑person support role based within Sydney's CBD.
There is a high volume of work, including the management of long‑standing physical records and regular customer interaction. The team currently supports approximately 50–60 customers per day, with volumes expected to increase once the transition of assets commences in mid‑May.

Duties will include:

• Assisting customers attending the vault onsite

• Contacting customers on the phone to advise of upcoming changes

• Supporting the closure of safety deposit boxes and broader transition activities

• Filing, archiving, and managing physical records

• Clearing and disposing of outdated materials

• Completing computer‑based administrative tasks

• Undertaking phone‑based work where required (no money handling involved)

What you'll need to succeed

• Previous banking or financial services customer facing experience preferred
• Strong phone manner and customer communication skills
• A self‑motivated approach with the ability to work independently
• A calm, patient, and professional manner
• Comfort with repetitive, hands‑on, and administrative tasks
• Basic computer literacy
  
  

What you'll get in return

• A structured role within a small, friendly, and supportive team environment

• This role is due to start asap, running until the end of the calendar year

• Consistent and meaningful work throughout the transition period

• Standard working hours of Monday to Friday, 9:15am – 4:15pm (32.5 hours per week) with a 30‑minute unpaid lunch break

• Fully onsite role in Sydney's CBD

• The opportunity to be part of an important customer‑focused transition project

What you need to do now

If you’re interested in this role, click ‘Apply Now’ to submit an up‑to‑date copy of your CV, or email your application directly to Fiona Russell at fiona.russell@hays.com.au.