APS3 Participant Support Officer – Moree / Tamworth

APS3 Participant Support Officer – Moree / Tamworth
Reasons to Apply – At a Glance

  • This role offers the chance to make a meaningful impact while building your skills in administration and customer service.
  • Join a growing Federal Government agency with a strong focus on operational excellence and career development.
  • Enjoy flexibility and stability with a hybrid work model, competitive hourly rate, and potential for extension or permanency,

The Logistics

  • Contract until 2027 – with possibility of extension or permanency.
  • Hourly rate of $37.36 + super.
  • Full time, 5-days per week on-site.
  • Australian Citizenship is required.

Your New Company

Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

Your New Role

You will be responsible for:

  • Acting as the first point of contact for participants and stakeholders, providing clear advice and support.
  • Managing and resolving participant matters by actioning planning tasks in line with relevant legislation.
  • Delivering front reception support, including assisting with self-help kiosks and online services.
  • Responding to enquiries via phone, email, and in person, and referring to appropriate services when required.
  • Coordinating appointments and ensuring accessibility for all participants.
  • Performing data entry, maintaining accurate records, and recording feedback and complaints in business systems.

What You Will Need to Succeed

The successful applicant will demonstrate:

  • Strong communication skills with the ability to engage empathetically with participants.
  • A commitment to delivering high-quality customer service and supporting individuals with disabilities.
  • Ability to manage multiple priorities efficiently and maintain attention to detail.
  • Problem-solving capability to identify issues and develop practical solutions.
  • Knowledge of disability services and frameworks (or willingness to learn).
  • Ability to work collaboratively in a team environment and adapt to changing priorities. A compassionate and empathetic approach to supporting individuals with disabilities,

What You’ll Get in Return

  • An opportunity to progress your career with a large Federal Government agency.
  • Work-from-home flexibility.
  • A positive and open working culture, with training provided.
  • Weekly pay cycle.
  • Online timesheet submission and approval.
  • Nominated superannuation fund.

What You Need to Do Now

If this role sounds like something you’d be interested in pursuing, click ‘Apply Now’ or forward your current CV to noah.keeley@hays.com.au. Please include a short summary outlining your suitability for the role.

If this role doesn’t quite suit you, but you’re interested in exploring new opportunities, please contact us to arrange a confidential discussion about your career.


LHS 297508

Summary

Job Type
Temporary
Industry
Pharmaceuticals
Location
NSW - Regional
Specialism
Policy and Strategy
Ref:
2981524

Talk to a consultant

Talk to Noah Keeley, the specialist consultant managing this position, located in Sydney Public Sector
Level 13, The Chifley Tower, 2 Chifley Square

Telephone: 0386029842

Similar jobs to APS3 Participant Support Officer – Moree / Tamworth

  • APS3 Participant Support Officer - Campbelltown

    Seeking multiple government customer service professionals across NSW
    NSW - Sydney CBD