Your new company

Hays Business Support are currently seeking APS3 Customer Service Officers for a Federal Government agency that supports eligible citizens with international travel documentation. This is an exciting opportunity to join a collaborative team and deliver exceptional front-of-house customer service to the public. The role will require full-time hours, be office-based, and be offered as a 12-month temporary contract.

Your new role

• Deliver courteous, efficient, and professional service at the front counter
• Communicate effectively with the public, colleagues, and management
• Handle high-value, high-risk inventory securely and manage documents per policy
• Operate high-speed and accurate data entry
• Manage a workload independently to meet performance targets
• General administration tasks
• Work collaboratively with a team

What you'll need to succeed

• Excellent customer service skills, with empathy and emotional intelligence.
• Strong problem-solving abilities using sound judgment and risk awareness.
• Flexibility and adaptability to respond to changing priorities.
• A high level of discretion, confidentiality, and urgency.
• A positive, resilient attitude with a focus on achieving outcomes under pressure.
• The ability to work independently, manage time effectively, and meet deadlines.
• Proficiency in using business systems and technology to enhance service delivery.
• The capability to interpret and apply legislation, policies, and procedures.
• A mature, responsible, and reliable approach to work.

What you'll get in return

You'll receive an attractive hourly rate, the opportunity to further your skills and knowledge of customer service, and to join an agency that supports the Australian community.

What you need to do now

If this sounds like the right role for you, click apply now and attach your updated resume, or contact Anna Korkmaz on 6108 5555 or anna.korkmaz@hays.com.au

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.