Your new company
Join a dynamic local Council committed to delivering high-quality services to the community. The organisation values innovation, integrity, and inclusivity, and is focused on building a safe, efficient, and digitally empowered workplace.

Your new role
This Application Support role plays a pivotal role in ensuring the reliability, performance, and continuous operation of the Council’s software applications. This position is primarily focused on supporting and enhancing the
Technology One ERP system, while also managing incidents, troubleshooting application issues, and maintaining system stability across the broader application landscape.

Key responsibilities

• Provide Level 2–3 support for ERP and software applications, focusing on troubleshooting, issue resolution, and root cause analysis.
• Monitor application performance and reliability, taking proactive steps to prevent system downtime.
• Respond to and resolve application-related incidents, escalating complex issues and ensuring timely resolution.
• Investigate recurring problems to identify root causes and implement long-term solutions.
• Support and maintain Robotic Process Automation (RPA) and Extract, Transform, Load (ETL) processes.

What you'll get in return

• Excellent hourly rate
• Exciting project
• Supportive and inclusive environment

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to
karla.mortel@hays.com.auor call 02 9249 2209 now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508