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AO3 Operations Support Officer

AO3 Administration Part-time (15 hours) direct casual contract with a Queensland Government Department

Your new company

Hays are pleased to partner with a government department. They currently require a high-performing and innovative AO3 Operations Officer to join their small and close-knit team on a part-time (15 hours a week) direct casual contract, based in Cairns CBD.


Your new role

As the Operations Officer, you will utilise a broad range of computer software programs and information management systems databases to provide high level support services to project managers and/or team members which enhance the timely and effective delivery of project/s, ensuring compliance with appropriate legislation, organisational policies and procedures.

  • Manage high volume calls
  • Continually monitor in real time the road network to identify operational issues and information for public broadcasting.
  • Review, prepare and deliver planned and unplanned up-to-date traffic information via live traffic report broadcasts to radio stations.
  • Within a designated area of responsibility, they evaluate, prioritise and coordinate responses to traffic incidents, telephone calls, ITS equipment failures and maintenance issues in association with key internal and external stakeholders, including contracted service providers, police, and the media.
  • Maintain thorough and accurate records of all events and activities encountered during a shift, including populating the major incidents database for prompt distribution to key stakeholders, and maintaining the traffic disruption database to ensure adherence to legislative acts and regulations

What you'll need to succeed

We are seeking an insightful individual, who welcomes challenges in the delivery of work and demonstrates persistence in working through obstacles. You will have strong communications skills with the ability to build relationships, and a professional phone manner. A strong administration background is a must. Computer savvy with confident experience using Outlook, MS Word, MS Excel and is able to pick up software/databases quickly.

You will have a calm temperament, work well in high pressure situations, have strong decision-making skills and demonstrate judgement about when to escalate issues. You work in a small team, so responding constructively to periods of uncertainty by role modelling positivity and work focus is a must.

What you'll get in return

In return, you will gain a part-time casual contract working directly for a Government Department, on a rotating roster (Shifts are 6am - 9am and 3pm - 6pm. You will be working within an important team within a government department and further develop your skills in the public sector. You will receive an attractive AO3 hourly rate + Super and enjoy a convenient location in Cairns CBD – you will work in a well-established, friendly, and supportive team.

What you need to do now

If you’re interested in this role, click ‘apply now’ or for more information please contact Grace Dunn at Hays on 07 4049 2900 or email Grace.Dunn@hays.com.au



LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
QLD - Cairns
Specialism
Office Support
Ref:
2917505

Talk to a consultant

Talk to Grace Dunn, the specialist consultant managing this position, located in Cairns
Level 2, Suite 64, 20 Lake St

Telephone: 0740492969

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