Your new company

Hays is currently partnering with a large state government department to recruit an AO3 Maintenance Support Officer. This opportunity sits within a high-performing team responsible for coordinating maintenance service requests.

Your new role

You will join a small, collaborative Maintenance Response Centre team, delivering high-quality support in a fast-paced, customer-focused environment. The team manages maintenance requests across various public assets, working closely with internal stakeholders and external service providers.

• Deliver exceptional customer service within a high-volume call centre environment
• Respond to incoming maintenance enquiries via phone and email
• Prepare, action, and maintain work orders and service requests
• Maintain accurate records and update internal systems
• Liaise with contractors, suppliers, and stakeholders to ensure timely outcomes
• Manage correspondence in line with service level agreements and KPIs
• Apply effective communication, including handling sensitive or escalated enquiries
  

• Strong customer service and communication skills
• Proven experience in administrative or contact centre environments
• Excellent data entry and computer skills (including MS Office)
• High attention to detail and accuracy
• Ability to manage competing priorities in a fast-paced setting
• A team-focused mindset and professional approach
• Previous experience or exposure to the building, maintenance, or construction industry would be highly desirable

What you'll get in return

• Opportunity to work within a reputable government environment
• Supportive team culture and structured processes
• Competitive hourly rate

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.