AO3 Customer Service Officer
AO3 Customer Service Officer | 6-Month Contract | Based in Toowomba
Your new company
Hays is the preferred supplier of choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with this State Government organisation to recruit an AO3 Customer Service Officer on a 6-Month Contract paying $50.37 P/H + Super. This role is based full-time in the department's Toowoomba office.
Your new role
Join a large state government department that is responsible as a regulator for the building and construction industry in Queensland. This role serves as the initial point of contact for face-to-face customer service. Key responsibilities include:
LHS 297508
Hays is the preferred supplier of choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with this State Government organisation to recruit an AO3 Customer Service Officer on a 6-Month Contract paying $50.37 P/H + Super. This role is based full-time in the department's Toowoomba office.
Your new role
Join a large state government department that is responsible as a regulator for the building and construction industry in Queensland. This role serves as the initial point of contact for face-to-face customer service. Key responsibilities include:
- Provide accurate information and advice to customers on building-related matters, including legislation, services, policies, and procedures.
- Assist with service delivery across key areas such as licencing applications, the Home Warranty Scheme, contractor compliance, and dispute management.
- Deliver exceptional customer service across all channels, including face-to-face interactions, and demonstrate resilience when managing challenging enquiries.
- Support promotional, educational, and community engagement activities, and perform a range of administrative duties within Regional Services.
What you'll need to succeed - Apply and interpret legislation, policy, and standards to deliver consistent, high-quality customer service and advice.
- Process and analyse information using contact centre systems and databases to support service delivery and decision-making.
- Contribute to team goals by embracing flexibility, continuous improvement, and active participation in Regional Service Centre initiatives.
- Communicate effectively and professionally to ensure strong customer engagement, especially when handling challenging interactions.
What you'll get in return
Through Hays, this role offers you an opportunity to progress your career with this State Government department and: - Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- Regular contact with consultants throughout the duration of your assignment
What you need to do now
If you’re interested in this role, click “apply now” to forward an up-to-date copy of your CV to Alice.hearn@hays.com.au
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
LHS 297508
Summary
- Job Type
- Temporary
- Industry
- Government & Public Services
- Location
- QLD - Brisbane CBD
- Specialism
- Office Support
- Pay
- 50.37 P/H + Super
- Ref:
- 2942251
Talk to a consultant
Talk to Alice Hearn, the specialist consultant managing this position, located in Brisbane
Level 45, One One One Eagle St, 111 Eagle Street
Telephone: 0732433086
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