Administration and Customer Service Officer

Seeking multiple experienced administration and customer service officers for this State Government Department
Your new company
This Government department plays a critical role in supporting community safety across South Australia. The team is responsible for the administration, assessment and regulation of licences and permits, ensuring compliance with relevant legislation and delivering high-quality service to the public.

Your new role
As an Administration and Customer Service Officer, you will be responsible for providing efficient and accurate administrative and customer service support within a fast-paced, compliance-driven environment. You will deliver a high standard of customer service while assessing applications in line with legislative requirements.
Your duties will include:
  • Providing customer service / call centre support, responding to enquiries via phone and email in a professional and timely manner.
  • Contacting applicants to obtain or clarify any missing information.
  • Reviewing internal databases to assess applicant suitability against legislation.
  • Assessing, processing and making determinations on licence and permit applications.
  • Maintaining accurate and up-to-date records in accordance with legislative and organisational requirements.
  • Providing accurate advice and information to stakeholders, including members of the public and internal teams.
  • Contributing to a high-performing team environment and supporting broader operational objectives.

What you'll need to succeed
To be successful in this role, you will demonstrate:
  • Prior experience within an administration or customer service role.
  • Excellent written and verbal communication skills.
  • High attention to detail and the ability to analyse and assess information accurately.
  • Experience working with database systems, with strong data entry and administrative skills.
  • Ability to interpret and apply policies, procedures and legislation.
  • Proven ability to manage competing priorities and work both independently and within a team.
  • Previous experience in a government or regulatory environment (highly regarded).

What you'll get in return
An initial 4-month temporary engagement within State Government with potential for extension, a competitive hourly rate of $41 + Super, along with the ability to utilise your skills to assist vulnerable people.
Temporary and casual workers through Hays also enjoy a wide range of benefits including:
  • Weekly pay cycles
  • Nominated choice of Superannuation fund
  • Online timesheet submission and approval
  • No hidden fees or costs for our services
  • Regular contact with local Adelaide consultants throughout the duration of your assignment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Carlie Lang. If this job isn't quite right for you, but you are looking for a new position within State or Federal Government, please contact the Hays Government Team for a confidential discussion about your career.


LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
SA - Adelaide
Specialism
Office Support
Ref:
2997017

Talk to a consultant

Talk to Carlie Lang, the specialist consultant managing this position, located in Adelaide
Level 17, 11-19 Grenfell St

Telephone: 0872214123

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