Customer Service Officer

Seeking Candidates for Overnight and Weekend Shifts

Your new company

Hays is partnering with a South Australian Government department to recruit experienced Customer Service Officers for a short-term opportunity based in Adelaide's CBD.
This is an excellent opportunity to join a high-performing contact centre environment supporting customers through inbound enquiries and service delivery. We are seeking adaptable and resilient customer service professionals who are available to work across a 24/7 roster, including overnight shifts and weekends.

Your new role

As a Customer Service Officer, you will be the first point of contact for a range of customer enquiries. Working within a fast-paced contact centre environment, you will provide professional support, resolve issues efficiently and ensure an exceptional customer experience.
Key responsibilities include:
  • Managing a high volume of inbound calls
  • Providing accurate information and advice to customers
  • Updating and maintaining records across multiple systems
  • Escalating complex enquiries when required
  • Meeting service standards and performance targets
  • Delivering a professional and customer-focused experience at all times

What you'll need to succeed

  • Previous contact centre or high-volume customer service experience
  • Strong verbal communication and problem-solving skills
  • Excellent data entry and computer skills
  • Ability to work effectively in a fast-paced environment
  • High attention to detail and accuracy
  • Flexibility to work overnight shifts (7:00pm – 7:00am) and weekends
  • Availability to commence immediately

What you'll get in return

  • $45 per hour + Super
  • Adelaide CBD location
  • Immediate start available
  • 3-month temporary assignment
  • Potential contract extension for high performers
  • Opportunity to gain valuable South Australian Government experience
  • Supportive team environment and comprehensive training provided

What you need to do now

If you're an experienced customer service professional looking for your next opportunity and are available for night shift and weekend work, we want to hear from you. Click 'Apply Now' or contact Millie.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
SA - Adelaide
Specialism
Office Support
Ref:
3006828

Talk to a consultant

Talk to Yvonne Scott, the specialist consultant managing this position, located in Adelaide
Level 17, 11-19 Grenfell St

Telephone: 0872214196

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