Your new company
At NAB, success means going above and beyond to deliver great outcomes for customers, the business, and your own career. NAB is committed to diversity and inclusion, ensuring you feel valued and supported as part of their community. NAB’s core values guide everything they do: We’re customer obsessed, We keep it simple, We move with speed, We own it and We win together.

Your new role
Your career at NAB is about more than money, it’s about supporting customers and helping communities thrive. We are currently seeking a Home Loan Service Advisor to join the team. In this inbound call centre role, you will manage approximately 30 calls per day, supporting customers with enquiries relating to existing home loans, credit cards, and associated lending products.

Your main responsibilities will include:
Customer First: Be the first point of contact for customers, handling enquiries on home loan products, fee changes, product variations, and associated credit card packages.
Keep It Simple: Provide clear, accurate information to help customers understand their options.
Move with Speed: Deliver efficient and personable service on every interaction.
Own It: Take responsibility for resolving customer queries and recommending suitable solutions.
Win Together: Navigate multiple systems effectively while staying up to date with processes, policies, and regulations.

Role details:
Duration: 3-month assignment (with potential to extend or progress into NAB’s Personal Direct business)
Pay rate: $38.99 per hour + super
Hours: 37.5 hours per week
Shifts: Monday to Friday, typically 9 am – 5 pm or 10 am – 6 pm
Location: 700 Bourke Street, Docklands VIC
Work arrangement: Hybrid (3 days in office, 2 from home) after completing 12 weeks of training and achieving proficiency.

What you’ll need to succeed
You are encouraged to apply for this role if you have:
• Full working rights for the duration of the assignment (Working Holiday visas considered)
• Customer service experience (retail, hospitality, call centre, or banking preferred)
• Strong communication skills and ability to build rapport with customers
• High attention to detail and problem-solving ability
• Resilience and a customer-focused mindset
• Relevant tertiary qualifications (Business, Commerce, Finance, Accounting) – preferred

What you’ll get in return
• Comprehensive training and onboarding
• Opportunity to build your career within NAB
• Supportive team environment focused on delivering exceptional outcomes

What you need to do now
If you're interested in this opportunity, click ‘Apply Now’ to submit your application.

LHS 297508