IT Support Specialist

IT Support Specialist | Permanent Position

Your new company

You’ll be joining a globally established organisation with a strong international IT function. While part of a large global network, the local operation is lean, requiring a hands‑on IT professional who can confidently support the business day to day while partnering closely with global teams for direction, standards, and escalations.

Your new role

This is a standalone IT Support Specialist role responsible for providing end‑user support across the local business. You’ll be the primary on‑site IT contact, managing incidents, requests, and device support across laptops, mobile devices, peripherals, and collaboration tools.
You will work closely with global IT teams, following established processes while representing local needs and priorities. The role requires strong ownership, independence, and the ability to manage competing demands without close day‑to‑day supervision. In addition to BAU support, you’ll contribute to global initiatives, rollouts, and improvements, acting as the local IT conduit to the wider organisation.

What you'll need to succeed

  • Proven experience working as a standalone support engineer or within a small IT team supporting a local office while reporting into a global IT function
  • Strong end‑user support experience across Windows environments, including Windows 10/11, Microsoft 365, Active Directory, and common collaboration tools (Outlook, Teams, OneDrive)
  • Experience supporting macOS and mobile devices (iOS), including device provisioning and basic troubleshooting
  • Hands‑on experience using an ITSM or ticketing system to manage incidents, requests, and escalations; ServiceNow experience is highly desirable
  • Excellent troubleshooting and problem‑solving skills across hardware, software, and user‑related issues
  • Confidence working autonomously, setting priorities, and engaging with stakeholders at all levels
  • Experience collaborating with offshore or international IT teams and following global processes and standards

What you'll get in return

  • Work from home 2 days per week
  • Finish at 2pm every Friday
  • A trusted and visible role with genuine autonomy and responsibility
  • Exposure to global systems, projects, and international IT teams
  • Ownership of local IT support within a globally established organisation

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au .

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
NSW - Northern Sydney
Specialism
Infrastructure
Ref:
2996206

Talk to a consultant

Talk to Charlie Pym, the specialist consultant managing this position, located in Sydney City
Level 14, Chifley Tower, 2 Chifley Square

Telephone: 0292492278

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