Your new company

Join a well-regarded organisation undergoing continued digital uplift, focused on delivering high-quality services to both internal stakeholders and external customers. Operating within a collaborative and fast-paced environment, the team is committed to improving systems, processes, and the overall customer experience through the effective use of technology and data.

Your new role

• Supporting and maintaining core platforms including CRM systems, CMS, and service management tools (e.g. ServiceNow)
• Managing and updating web content, ensuring accuracy and alignment with best practice digital standards
• Delivering high-quality customer service to internal stakeholders and external users, troubleshooting system and process-related enquiries
• Analysing data and producing insights using tools such as Excel and Power BI to support operational decision-making
• Identifying process improvements and contributing to system enhancements and efficiencies
• Coordinating workflows, managing competing priorities, and ensuring deadlines are consistently met
• Collaborating with a small, high-performing team while also working independently under broad direction

What you'll need to succeed

• Previous experience in a customer service, operations, or system support role
• Proven ability to quickly learn and adopt new technologies and systems
• Experience working with CRM platforms and/or web content management systems (CMS)
• Advanced Microsoft Office skills, particularly Excel, with exposure to Power BI are highly regarded.
• Strong analytical and problem-solving capability, with excellent attention to detail
• Exceptional organisational and time management skills, with the ability to manage multiple priorities under pressure
• Excellent verbal and written communication skills, with the confidence to liaise with a diverse range of stakeholders
• Ability to work autonomously while contributing effectively within a team environment

What you'll get in return

• Opportunity to work in a dynamic, digitally evolving environment
• Exposure to multiple enterprise systems and ongoing learning opportunities
• A collaborative and supportive team culture
• The chance to contribute to meaningful process and system improvements

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.