NAB HICAPS Sales Advisor

6 Months | Sales/Phone experience needed | $37.13ph + Super
NAB HICAPS Sales Advisor

Your new company
To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company, and yourself. NAB is passionate about diversity and inclusion and will ensure you are a valued member of their community. NAB’s core values include Excellence for Customers, Grow Together, Own It, Be Respectful, Customer-Obsessed, and Work with Speed.

Your new role
HICAPS (Health Industry Claims and Payments Service) is a service provided by National Australia Bank (NAB) that simplifies the process of healthcare claims and payments.
HICAPS allows healthcare providers to process claims for private health insurers directly at the point of service, making it easier and faster for patients to claim their health benefit.
More information about HICAPS: https://www.hicaps.com.au/

Your responsibilities
As a member of the HICAPS Outbound Sales team, you will focus on first-call resolution and customer obsession. This team values collaboration to best support existing and new clients of healthcare professionals who are interested to join HICAPS.

Your responsibilities will include:
  • Responding to a list of existing clients who have indicated their interest to creating an account with HICAPS through outbound and inbound calls (no cold calling)
  • Educating customers about HICAPS features, preparing accurate quotations, and responding to any requests or enquiries
  • Assisting with the application process and ensuring all documentation are accurate and completed

This position is a 6-month temporary contract starting the 1st June 2026, with opportunities to extend. You will work at NAB Office 395 Bourke Street CBD, with rotating rosters between 8am to 6pm, Monday to Friday, 8 hours per day. The pay rate is at $37.13ph+super. The team works 3 days from home and 2 days from the office.

To be successful in this role, you will need
  • Prior to contact centre or phone-based work experience
  • Prior sales experience is a strong benefit.
  • Strong verbal communications
  • Detail oriented and resilient

Stay ahead of the curve and drive your career with NAB! This is a fantastic opportunity to join one of Australia’s Top 4 Banks. As a valued member of the team, you will be offered:
  • Access to NAB’s employee Staff Club benefits which include amazing rewards and discounts
  • An abundance of resources to help you manage your physical health and wellbeing. This includes an Employee Assistance Program and wellbeing initiatives.

What you need to do now
Are you ready to shape the future of banking? Click ‘apply now’. As an equal opportunity employer, we encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations and gender identities– including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community, and people living with disability to apply.







LHS 297508

Summary

Job Type
Temporary
Industry
Banking & Financial Services
Location
VIC - Melbourne CBD
Specialism
Banking
Pay
Paying $37.13ph + Super
Ref:
2993965
Closing date
15 May 2026

Talk to a consultant

Talk to Bethany Mccoll, the specialist consultant managing this position, located in Melbourne
1 Melbourne Quarter, Level 9/699 Collins St, Docklands,

Telephone: +61386168442

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