Your new company

A well-established and highly regarded financial services organisation with a strong presence in the Australian market is seeking an experienced Contact Centre Leader to join their Sydney CBD-based operation. This organisation is known for its customer-first culture and commitment to service excellence.

Your new role

• Lead a high-performing Customer Service Contact Centre team within a large banking environment
• Drive team performance, engagement, and service excellence through hands-on leadership and coaching
• Ensure outstanding customer outcomes in a fast-paced contact centre setting
• Report directly to senior leadership and work closely with key stakeholders
• 6-month contract opportunity suited to an experienced financial services contact centre leader
• Immediate or short-notice start preferred

What you'll need to succeed

• Proven experience leading customer service teams within a banking or financial services contact centre
• Strong people leadership skills with a coaching and performance-driven approach
• Experience managing day-to-day contact centre operations and service delivery
• Ability to drive team engagement, productivity, and customer outcomes
• A results-focused mindset with strong stakeholder management skills
• Availability for a 6-month contract and willingness to work from the Sydney CBD

What you'll get in return

• Competitive $500 per day contract rate
• Opportunity to work with a well-known financial services organisation
• Sydney CBD location
• Fast-paced and engaging leadership role
• Immediate or short-notice start available

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to hannah.faithfull@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.