Your new company

This organisation operates as a major owner and manager of essential energy infrastructure, focusing on the safe and reliable transportation and storage of natural gas to support households, businesses, and industry. They play a role in preparing energy networks for transition by exploring ways existing infrastructure can adapt to lower-emissions technologies over time.

They work in rotating shifts, Monday–Friday, 8:30am - 5:00pm or 8:00am - 4:30pm and provide free on-site parking.

Your new role

• Answer inbound customer calls and action customer emails in a contact centre environment.

• Handle difficult calls and customer complaints, escalating issues where required

• Process general enquiries and gas connection requests accurately and on time.

• Check gas availability and investigate exceptions

• Advise customers of quote outcomes and next steps

• Respond to new service connection requests via phone, email, and online channels

• Quickly build rapport and deliver a high standard of customer service that builds trust and confidence

• Coordinate with internal and external stakeholders to meet required timeframes

• Contribute positively to team morale and support team outcomes

• Undertake additional tasks or projects as directed by leaders

What you'll need to succeed

Your strong drive for customer service will be necessary, along with:

• Excellent written and verbal communication skills
• Ability to pick up new systems quickly and navigate multiple platforms
• High attention to detail and accuracy
• Adaptability and problem-solving
• Willingness to learn

What you'll get in return

Pending a successful background and medical, you will be offered a 6-month fixed contract including:

• $71,000 + Super
• Entitlements to annual and sick leave
• Supportive training
• On-site parking
• Ability to apply for permanent positions

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

LHS 297508