Customer Service Specialist
Join a major Australian bank as part of a large customer‑facing system migration project. 18th May Start Date
About the Opportunity:
Join a major Australian bank as part of a large customer‑facing system migration project. This team supports merchant (business) customers transitioning from one platform to another, ensuring they receive accurate guidance and a smooth experience.
You’ll assist customers who have received email or letter notifications and are calling for clarification or help to resolve issues. This is an excellent opportunity for motivated individuals who enjoy phone‑based work, learning new systems, and working in a fast‑paced environment.
Your Responsibilities:
• Respond to inbound calls from merchant customers seeking support during the migration
• Make outbound calls as required to follow up and gather information
• Complete after‑call work and light email communication
• Use multiple systems to review customer information and provide accurate details
• Support the broader team as customer needs and project priorities shift
• Maintain clear documentation and uphold service standards
• Work collaboratively within a structured team environment
• Make outbound calls as required to follow up and gather information
• Complete after‑call work and light email communication
• Use multiple systems to review customer information and provide accurate details
• Support the broader team as customer needs and project priorities shift
• Maintain clear documentation and uphold service standards
• Work collaboratively within a structured team environment
What We’re Looking For:
• Motivation, willingness to learn, and strong customer focus
• Comfortable taking and making a high volume of phone calls
• Empathy and resilience when dealing with varied customer situations
• Ability to adapt quickly in an environment where processes may change
• Strong communication skills and ability to follow structured procedures
• Previous customer service experience (retail, hospitality, admin, call centre) is helpful but not essential.
• Comfortable taking and making a high volume of phone calls
• Empathy and resilience when dealing with varied customer situations
• Ability to adapt quickly in an environment where processes may change
• Strong communication skills and ability to follow structured procedures
• Previous customer service experience (retail, hospitality, admin, call centre) is helpful but not essential.
• 2‑week training period (classroom, E-learning, and buddy support)
• Hybrid working available after training (3 days in office, 2 from home)
• Monday–Friday, 9am–5pm
• Hybrid working available after training (3 days in office, 2 from home)
• Monday–Friday, 9am–5pm
Apply Now
If you’re motivated, resilient, and excited about supporting customers through a major system transition, we’d love to hear from you.
LHS 297508
Summary
- Job Type
- Temporary
- Industry
- Banking & Financial Services
- Location
- NSW - Sydney CBD
- Specialism
- Banking
- Ref:
- 2990266
Talk to a consultant
Talk to Eden Lydon, the specialist consultant managing this position, located in Sydney
Level 14, Chifley Tower, 2 Chifley Square
Telephone: +61 2 9159 0401
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