Your new company

Hays is partnered with a company located in Springfield that is currently recruiting multiple permanent positions starting in Late April and Early May. Apply today to get in!

Your new role

Position Purpose
The Customer Solutions Specialist is responsible for managing customer enquiries in line with client and company requirements. The role focusses on delivering exceptional service, meeting performance targets, and supporting customers through accurate information handling, problem‑solving, and timely resolutions.
This position requires strong communication skills, professionalism, and the ability to work effectively in a high‑volume contact centre environment.

What you'll need to succeed

• Must be an Australian citizen
• Must have resided in Australia for the past 5 years
• Must be able to complete mandatory background checks
• Must have full‑time availability Monday–Friday, between 8am–8pm
• Able to work in a fast‑paced environment, especially during peak periods
• Must have strong computer skills (intermediate level minimum)
• Customer service experience essential — retail, hospitality, customer contact, or call centre backgrounds ideal

What you'll get in return

• Stable, ongoing employment with long‑term opportunities
  • First 10 days $25.85, then Ongoing rate: $26.70
• Consistent weekday hours—no weekend work required
• Comprehensive training and support to set you up for success
• Modern office location close to public transport, parking, and major retail precincts – Located in Springfield
• Opportunities for skill development in customer service, systems navigation, and communication
• Experience within a large government‑aligned program, enhancing career pathways in customer service, contact centres, and administration

What you need to do now

If you're interested in hearing more, click 'Apply Now' to forward an up-to-date copy of your CV to Rearne.Hughes@hays.com.au, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

LHS 297508