Customer Assist & Recovery Officer

Provide support and practical solutions to customers facing financial hardship

Your new company

A well established organisation is seeking a motivated Customer Assist & Recovery Officer to join their customer support team. You will be part of a group dedicated to helping customers experiencing financial difficulty and ensuring they receive fair, respectful and practical assistance.

Your new role

You will work directly with customers who require financial support, assessing their circumstances and guiding them through available assistance options. You’ll manage a caseload, provide accurate information, negotiate payment solutions and ensure all actions meet policy and regulatory requirements. This role requires strong communication skills, empathy and the ability to handle sensitive conversations while maintaining professionalism. Key tasks include:

  • Speaking with customers to understand their situation and provide tailored support
  • Negotiating sustainable repayment arrangements
  • Conducting follow ups, reviews and account monitoring
  • Recording all interactions accurately
  • Engaging early with customers showing signs of hardship
  • Liaising with internal teams, external agencies and community service providers
  • Providing referrals for concessions, counselling and other support services

What you'll need to succeed

To be successful in the role, you will have experience in customer service, account management or debt recovery, along with:

  • Strong verbal and written communication skills
  • Ability to negotiate with empathy and fairness
  • Confidence managing sensitive or complex customer enquiries
  • Ability to prioritise work in a high volume environment
  • Understanding of financial hardship or case management principles (advantageous)

What you'll get in return

You’ll join a supportive team that values collaboration and continuous improvement. This role offers a meaningful opportunity to positively impact customers facing financial challenges while developing your skills in a specialised service environment.

What you need to do now

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to yvonne.scott@hays.com.au or call Yvonne Scott now on 08 7221 4146.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
SA - Adelaide
Specialism
Contact Centres
Ref:
2989143

Talk to a consultant

Talk to Yvonne Scott, the specialist consultant managing this position, located in Adelaide
Level 17, 11-19 Grenfell St

Telephone: 0872214146

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