IT Support Manager

IT Support Manager | Work from home 2 days per week

Your new company

This organisation operates as a small, close‑knit Australian team under the umbrella of a larger global group. The local environment functions very much like an SME agile, collaborative, and hands-on while still benefiting from broader organisational support when needed. This is a place where you can own the IT function, make improvements, and have your expertise genuinely valued.


Your new role

As the IT Support Manager, you’ll lead the day-to-day technical operations for the Australian office. You’ll be the primary contact for all IT support needs, combining hands-on technical work with coordination, training, documentation, asset and licence management, and local infrastructure ownership. This role suits someone who has experience as a team lead, coordinator, or subject-matter expert within an IT function and enjoys autonomy across a broad remit.

Key responsibilities include:

  • Providing technical support to Australian-based staff and coordinating escalations with global teams.
  • Creating and maintaining documentation, training materials, and user guides.
  • Delivering training and support on Microsoft 365 tools (SharePoint, OneDrive, Teams).
  • Setting up and managing SharePoint and Canva folder structures.
  • Conducting regular data housekeeping and ensuring secure file management practices.
  • Administering Microsoft 365 groups, Teams, call groups, and shared mailboxes.
  • Maintaining content on the Company Hub (SharePoint).
  • Supporting specialist software such as Swoogo, Vectorworks, Canva, Box, Dropbox, and Adobe Creative Suite.
  • Managing Mac devices via Jamf and Windows devices via Azure Active Directory.
  • Maintaining the physical asset register for all IT equipment.
  • Procuring hardware/software and managing vendor relationships.
  • Overseeing software licencing, renewals, and compliance.
  • Assisting with tender documentation relating to security, compliance, CSR, and insurance.

What you'll need to succeed

  • Experience working in a small to medium-sized (SME) environment where hands-on ownership is essential.
  • Background as an IT team lead, coordinator, or subject matter expert.
  • Strong experience supporting Apple Macs in a professional environment
  • Solid support experience with both macOS and Windows.
  • Strong understanding of Microsoft 365 tools, administration, and collaboration platforms.
  • Certificate IV in Information Technology or equivalent practical experience.
  • MS-900 (Microsoft 365 Fundamentals) certification desirable; additional Microsoft certifications a bonus.
  • Understanding of cybersecurity risks, controls, and best-practice protocols.

What you'll get in return

  • The chance to take full ownership of the Australian IT environment within a supportive SME setting.
  • Hybrid working environment – 2 days per week working from home
  • A varied role stretching across support, systems management, training, infrastructure, and continuous improvement.
  • Exposure to a diverse mix of creative and technical platforms used across an innovative industry.
  • A supportive, collaborative culture that values initiative and professional growth.
  • The stability of a global organisation with the flexibility of a small local team.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Advertising, Media and PR
Location
NSW - Northern Sydney
Specialism
Infrastructure
Ref:
2986916

Talk to a consultant

Talk to Charlie Pym, the specialist consultant managing this position, located in Sydney City
Level 14, Chifley Tower, 2 Chifley Square

Telephone: +61292492278

Similar jobs to IT Support Manager

  • Facilities Manager

    12-month contract
    NSW - Sydney CBD$70ph - $80ph + Super

  • Engineering Manager

    GMP Manufacturing Facility | Maintain Integrity – Plant and Equipment | Permanent Role | Lead Strategic Growth
    NSW - Newcastle$185k + Super

  • Site Manager

    Hiring Contract Site Managers – South Coast NSW. Lead school refurbishment and science lab upgrade projects
    NSW - Illawarra RegionHourly Rate

  • Contract Administrator - Fit Out

    Contract Administrator – Commercial Fit Out - Sydney CBD
    NSW - Sydney CBD

  • Finance Analyst - Supply Chain

    Our client is looking for an experienced Supply Chain Analyst to join their team for 3 months.
    NSW - Sydney CBD