Customer Service Team Leader

Customer Service Credit Team Leader
Customer Service Credit Team Leader
South West Sydney
18-Month Fixed Term Contract | Hybrid Working
Financial Services Global Company

Are you a passionate customer service leader with experience supporting credit or financial services teams? We are seeking a Customer Service Credit Team Leader to join a growing organisation in South West Sydney, leading a team of Customer Service Consultants who support the credit assessment function.

This is an excellent opportunity for a motivated leader who enjoys driving team performance, improving customer outcomes, and working closely with credit teams to deliver efficient and high-quality service.


The Role
You will lead a team of Customer Service Consultants who act as the first point of contact for customers and internal stakeholders throughout the credit assessment process.
The role will focus on coaching, performance management, and driving service excellence, while ensuring strong collaboration between the customer service and credit assessment teams.


Key Responsibilities


  • Lead, mentor and develop a team of Customer Service Consultants supporting the credit function
  • Support the team in managing inbound customer enquiries relating to credit applications and account queries
  • Work closely with the Credit Assessment Team to ensure efficient processing and communication with customers
  • Identify opportunities to improve customer experience, processes, and service delivery
  • Manage escalations and complex customer enquiries
  • Provide regular reporting and insights on team performance and service metrics

About You

  • Previous Team Leader or Supervisor experience within a customer service or contact centre environment
  • Exposure to credit, lending, financial services, or banking environments highly regarded
  • Strong coaching and leadership capability with the ability to motivate teams
  • Excellent stakeholder engagement and communication skills
  • Experience managing service levels, KPIs, and operational targets
  • A proactive mindset with a focus on continuous improvement



What’s on Offer

  • 18-month fixed term contract with strong potential for extension
  • Hybrid working model offering flexibility between office and home
  • Opportunity to lead a high-performing team within a growing organisation
  • Collaborative environment working closely with customer service and credit teams
  • Competitive salary package


If you’re a customer service leader who thrives in a fast-paced financial services environment, we’d love to hear from you




LHS 297508

Summary

Job Type
Permanent
Industry
Banking & Financial Services
Location
NSW - South/South Western Sydney
Specialism
Contact Centres
Ref:
2986509

Talk to a consultant

Talk to Hannah Faithfull, the specialist consultant managing this position, located in Sydney
Level 14, Chifley Tower, 2 Chifley Square

Telephone: 0282269832

Similar jobs to Customer Service Team Leader

  • Senior Infrastructure Specialist

    Contract | Sydney
    NSW - Sydney CBD

  • Gardening Team Leader

    Gardening Team Leader
    NSW - Western Sydney

  • Customer Service- Mortgage Support

    Customer Service Representatives – Mortgage Support Big 4 Bank
    NSW - South/South Western Sydney$37.13 plus super

  • Parking Officer

    Promoting community awareness of illegal parking and compliance enforcement
    NSW - Northern Sydney

  • Business System Analyst

    Contract Role For Business System Analyst
    NSW - Sydney CBD