Your new company

Work for an Australian market leader who are expanding their team in South Brisbane. Their aim is to inspire courage, utilising market knowledge and candidate intelligence to provide the best service to their customers and clients. Due to the growing market, they are eager to support their internal teams by hiring a dispute resolution specialist.

Your new role

• A point of contact who can empathise, while providing excellent customer service over the phone and via email regarding their case
• Managing the complaint from start to finish, investigating, reporting, analysing and providing an outcome in line with policy
• Escalating the case to upper management where required, working with the team to review risk positioning and advise an appropriate outcome
• Liaising with internal teams to find solutions, whilst reviewing the customer account
• Assessing accounts and working towards a solution for the customer
• Drafting formal letters and liaising with legal counsel were necessary

What you'll need to succeed

• Experience working within dispute resolution, whether internal/external or complaint management within Insurance (highly desirable)
• Experience working within dispute resolution, whether internal/external or complaint management within financial services (minimum requirement)
• Excellent attention to detail
• The ability to empathise and understand customers' situations
• Great communication and written skills
• Understand how to effectively manage a busy workload while keeping to a schedule
• The want to succeed and be part of a growing organisation

What you'll get in return

• A role with an Australian leader that offers the chance to progress your career
• A full-time role, working in the Eight Mile Plains Office, Monday to Friday, 9am to 5pm
• Flexibility once trained, being able to WFH and work from the office
• A very competitive salary, base + super, as well as great internal benefits
• A fun and engaging work environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Zoe Casbolt now on 02 8226 9613 or zoe.casbolt@hays.com.au.