Level 2 Support Engineer

Level 2 Support Engineer job available at National MSP | Melbourne Inner East | Permanent | ASAP

Your new company

A National Managed IT & Print Service Provider requires a Level 2 Support Engineer based in Melbourne for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities. This role enables flexible working arrangements.

Your new role

In this challenging and rewarding position, you will be responsible for:
  • Providing 2nd level remote and onsite IT support for clients.
  • Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
  • Performing technical support of servers, network and hardware.
  • Assisting with the delivery of infrastructure projects.
  • Delivering a high level of customer service and communication.
  • Handling escalations, whilst mentoring and training Level 1 Engineers.

What you'll need to succeed

To be successful in this role, you will have:
  • Demonstrated experience of providing level 2 IT support.
  • Sound knowledge of Office 365, Windows Server, Microsoft Exchange, Intune, VMware / Hyper-V, Backup technologies and Network troubleshooting.
  • Highly developed troubleshooting and problem-solving skills.
  • Prior experience working in a Managed Service Provider.
  • A tertiary education in Information Technology as well as Azure, Microsoft, VMware, HP, ITIL and Cisco certifications are beneficial.
  • A current driver’s license.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package and flexible working arrangements, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now

If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to Daniel.Bertino@hays.com.au.


LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
VIC - Melbourne CBD
Specialism
Infrastructure
Ref:
2983540

Talk to a consultant

Talk to Daniel Bertino, the specialist consultant managing this position, located in Melbourne
1 Melbourne Quarter, Level 9/699 Collins St, Docklands,

Telephone: 0386168405

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