Your new company

Join a global organisation offering long term career development, strong support, and the opportunity to work with clients across multiple industries. This role is ideal for someone early in their career who enjoys client interaction, problem solving, and working in a collaborative environment.

Your new role

You will support customers as they navigate a widely used operational and compliance platform. You’ll be part of a team responsible for assisting contractor and supplier clients with account setup, documentation, and general enquiries.

• Respond to inbound calls and email enquiries, providing accurate guidance and troubleshooting support.
• Assist customers with system navigation, documentation requirements, and account setup.
• Support clients with compliance, insurance, and safety related queries.
• Conduct outbound follow up calls to ensure customers receive required assistance.
• Work collaboratively within a supportive team focused on service excellence.

What you'll need to succeed

• Bachelor's degree or equivalent experience
• Strong communication skills, both written and verbal
• A customer focused approach and confidence engaging over the phone
• Ability to problem solve, manage enquiries, and remain composed under pressure
• Interest in progressing into client facing or business development responsibilities
• Solid computer literacy (Word, Excel, PowerPoint, email)

What you'll get in return

You'll join a supportive and growth oriented environment with a competitive salary and attractive benefits, including:

• Total compensation approx. $97,500 to $101,000 OTE
• Base salary of $90,000 plus performance incentives
• Reimbursements for transport and mobile phone expenses
• Opportunities for domestic and international travel
• Team building events, volunteer programs, and ongoing professional development

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508