Your new company

Your new role

• Acting as an escalation point, troubleshooting complex issues across Microsoft 365, Azure, networking, and security platforms
• Managing and supporting Microsoft 365 tenants, including Exchange Online, SharePoint, Teams, Intune, and Entra ID (Azure AD)
• Deploying and managing devices using Intune and Autopilot, including policy design, application packaging, and compliance enforcement
• Supporting Azure workloads such as virtual machines, networking, backups, identity integrations, and hybrid environments
• Implementing and maintaining Microsoft security controls including Defender, Conditional Access, MFA, and security baselines
• Managing on‑prem and cloud infrastructure in line with security and best‑practice standards
• Supporting client networking environments (switching, firewalls, Wi‑Fi, VPNs, and WAN connectivity)
• Assisting with client onboarding, project delivery, and technology upgrades
• Educating end users and client IT contacts on new systems, cloud initiatives, and security best practices

What you'll need to succeed

• Proven experience as a Level 2/3 engineer handling a mix of BAU support and project delivery.
• Previous experience working in a Managed Service Provider
• Experience working with Ticketing and PSA tools (ConnectWise experience is highly desirable)

• Windows Server and Windows desktop operating systems
• Microsoft 365 administration (Exchange Online, SharePoint, Teams)
• Microsoft Azure (identity, compute, networking, backups)
• Microsoft Intune & Autopilot device lifecycle management
• Microsoft security services (Defender, Conditional Access, identity protection)
• Core networking concepts including VLANs, routing, firewalls, VPNs, and Wi‑Fi
• Network monitoring systems
• Backup and disaster recovery solutions
• VoIP / unified communications platforms

What you'll get in return

• Exposure to a wide range of technologies, industries, and real‑world client scenarios
• Opportunities to work on cloud migrations, security improvements, and modern workplace projects
• Ongoing training and support for Microsoft certifications
• A collaborative team environment with direct access to senior engineers and decision‑makers
• Competitive salary based on experience
• A role where your ideas, initiative, and technical growth are genuinely encouraged

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If you would like to hear more, please email me directly - charlie.pym@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.