Your new company

An excellent opportunity has become available for an experienced Senior Claims Specialist to join a well established Domestic Building Insurance (DBI) claims function on a temporary basis, with a strong likelihood of the role extending or converting to a permanent position. This role has arisen due to extended leave within the team and forms part of a broader growth phase. High performing contractors will be well positioned for longer-term opportunities. This role is based in Melbourne CBD.

Your new role

Reporting to a Portfolio Lead, you will manage an end-to-end portfolio of Domestic Building Insurance claims, delivering fair, timely and empathetic outcomes for policyholders. This is a hands on role suited to someone who can quickly step into a complex claims environment and confidently manage stakeholders, assess liability and communicate decisions.

Key responsibilities include:

• Managing your own portfolio of DBI claims from lodgement through to resolution

• Interpreting and applying policy coverage, assessing liability and quantifying claim costs

• Negotiating settlements and identifying recovery opportunities

• Participating in VCAT conferences, mediations and hearings, working closely with appointed legal providers

• Reviewing and analysing claims information to determine accurate and defensible outcomes

• Contributing to the continuous improvement of claims processes, policies and reporting

• Building effective relationships with internal teams, service providers and external agencies

• Delivering a high quality, claimant-focused service with empathy and professionalism

What you'll need to succeed

To be successful in this role, you will bring strong technical claims capability alongside excellent communication and stakeholder management skills.

You will ideally have:

• Proven experience managing insurance claims, ideally within property, home, contents or builders warranty insurance

• Experience interpreting policy coverage and making complex liability decisions

• Exposure to VCAT processes, mediations or dispute resolution environments

• Strong written and verbal communication skills, with the ability to explain decisions clearly and sensitively

• A customer-centric mindset with a calm, empathetic approach

• The ability to manage competing priorities in a fast-paced environment

• Experience working with claims management systems (Salesforce experience advantageous)

• Candidates from the private insurance sector are strongly encouraged to apply.
  
  

What you'll get in return

• A 3-month temporary contract with a strong possibility of extension or permanent placement

• Immediate start within an established and supportive claims team

• Hourly rate is between $62 and $86 + super, which is dependent on your experience

• Exposure to a specialist and highly regarded insurance scheme

• Office-based role with hands on support and collaboration

• One stage interview process for suitable candidates

• The opportunity to demonstrate your capability and secure a longer-term career move

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.