Your new company

HAYS Technology is seeking to hire an APS5 IT Service Desk Analyst for a leading Federal Government Department located in Canberra, ACT.

Your new role

The IT Service Desk Analyst will be involved in providing first-level technical assistance and customer support for GENESYS systems. This role is critical in ensuring timely resolution of issues, maintaining high service standards, and delivering a positive user experience across all GENESYS systems.

What you'll need to succeed

Applicant should have:

1. Excellent communication skills with a strong focus on delivering outcomes.
2. Ability to learn quickly and develop an understanding of diverse Defence business areas.
3. Familiarity with current industry standards for effective Level 1 Helpdesk support.
4. Knowledge and experience in identifying and analysing system performance issues and user support challenges.
5. Flexible approach to working across a variety of tasks within a small team environment.
6. Strong time management and organisational skills to manage competing priorities effectively.
7. Holding active NV1 clearance
8. Prior experience in Army, Defence or GENESYS Business Unit.

1. Strong documentation and record-keeping skills.
2. Demonstrated understanding of the ICT software development lifecycle.
3. Ability to effectively engage and collaborate with internal and external stakeholders.

What you'll get in return

This role offers you an attractive hourly rate. The Canberra-based team is located at Russell, ACT Office.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.