Entry Level Banking Expression of Interest — Part Time Customer Service

Part Time Roles | Entry level Banking | $37.13ph + Super | Sydney CBD location
Expression of Interest — Part‑Time Customer Service Advisors (Peak Periods)

Help young Aussies ‘do money better’ with Ubank. Headquartered in Sydney, ubank is Australia’s first homegrown digital bank, and have partnered with Hays to find passionate customer service professionals who want to make a difference. This is your chance to join a Sydney CBD‑based part‑time casual pool, supporting peak periods in ubank’s contact centre and helping the digital generation achieve financial success.

Why join Ubank
  • Innovation with impact: Be part of a digital bank focused on helping customers gain momentum with money. At Ubank, innovation is a team sport and you’ll be equipped with the tools and support to make real change.
  • Customer‑first, values-based culture: Delighting customers, being agile and brave, valuing each other, showing up, and keeping things frank and authentic – the ubank values are at the core of every role. Individuality is celebrated, and ubank strive to balance connection, support and autonomy.
  • Growth, learning and flexibility: Hybrid flexibility post‑training, structured coaching, and modern tools and knowledge bases – you’ll have everything you need to grow your career.

Key Responsibilities
You’ll focus on providing consistently exceptional customer service while efficiently resolving the bank’s highest frequency non-complex queries, including:
  • Password resets
  • Account closures
  • Statements (requests, guidance)
  • General product enquiries & navigation (help customers find the right info)
  • Payment enquiries (status, basic troubleshooting)
You’ll record accurate notes, follow defined workflows, and work with your colleagues and leaders to escalate items that fall outside this scope. Quality, compliance, security and customer empathy are central to every interaction.
Availability preferences

To match customer needs, most part‑time shifts are scheduled in the following windows. In your application, please indicate your overall availability as well as which of the following schedule options would be your preferred:
  • Monthly peak: First week of each month
  • Weekends: Saturday and/or Sunday coverage as needed (penalties apply per the Award)
  • School‑time blocks: e.g., 10:00–14:00 weekdays
The contact centre will be operating from 7:00am – 10:00pm Monday – Friday, and 7:00am – 8:00pm on Saturdays. The aim is to publish rosters several weeks in advance, but as casual workers, flexibility may be required as needs change. Adherence to pre‑published rosters and mutually agreed shifts is important to protect customer experience.

What you’ll need to succeed:
  • Proven customer service skills (banking, telco, insurance, government services, hospitality or retail experience all welcome).
  • Clear verbal and written communication; confident navigating multiple systems.
  • Problem‑solving mindset; calm under pressure; team‑first attitude.
  • Reliability and commitment to the availability windows you nominate.

What you’ll get in return:
  • A competitive pay rate of $37.17 per hour plus super
  • Hybrid working options post training
  • Inclusive and fun working culture
  • Casual/Relaxed dress code
  • Sydney CBD office (Wynyard location) – public transport at your doorstep

What you need to do now:
If you are interested in the role, please email a copy of your CV and an overview of your availability and preferred shift structure option denoted above to Bethany.mccoll@hays.com.au


LHS 297508

Summary

Job Type
Temporary
Industry
Banking & Financial Services
Location
NSW - Sydney CBD
Specialism
Banking
Pay
Paying $37.13ph + Super
Ref:
2972024
Closing date
6 Feb 2026

Talk to a consultant

Talk to Bethany Mccoll, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0386168442

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