Your new company

Hays is the preferred supplier of choice for Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnering with a Local Council based in Logan to engage a Customer Service Representative.

Your new role

• Join a dynamic contact centre team as a Customer Service Representative

• Deliver exceptional service to both internal and external customers

• Act as a key liaison between the public, stakeholders, and the Council department

• Provide feedback and suggest process improvements to enhance customer experience

• Help maintain accurate and up-to-date knowledge bases, procedures, and database content

• Collaborate with Customer Experience Officers and the Corporate Customer Experience Coordinator

• Embrace challenges and opportunities with enthusiasm and adaptability

What you'll need to succeed

• Demonstrated experience in a call centre role

• Previous experience in a government-based call centre — highly valued

• Proven customer service skills in a contact centre environment

• Strong written and verbal communication skills

• Ability to manage and deescalate challenging situations

• Effective research skills and quick learning of Council operations

• Proficient in computer software — data entry, spreadsheets, and internal systems

• Self-motivated team player with a continuous improvement mindset
  
  What you'll get in return

• Weekly pay cycles
• Nominated choice of superannuation fund
• Online time sheet submission and approval
• No hidden costs or payroll deductions for our services
• Regular contact with consultants throughout the duration of your assignment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email chelsea.pearse@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.