Customer Engagement Specialist

Customer Engagement Specialist, Sunshine Coast, Full-Time, Temporary Role
Your new company

Join one of Australia’s most trusted providers of community and home care services, renowned for its commitment to excellence and client-first approach. This organisation is dedicated to supporting individuals navigating aged care with warmth, professionalism, and genuine care. Due to a busy period, they’re seeking an enthusiastic Customer Engagement Specialist to join their team on a full-time temporary basis.

Your new role

As part of the Customer Engagement Team, you’ll be the first point of contact for new business enquiries - creating strong first impressions, building trust, and showcasing the value of services offered. You’ll guide prospective clients through their options, helping them make informed decisions while collaborating with internal teams to ensure a smooth onboarding experience. Your day-to-day will include:

  • Handling inbound and outbound calls with professionalism and empathy
  • Engaging with potential clients to understand their needs and promote service offerings
  • Navigating multiple systems to manage enquiries and maintain accurate records
  • Supporting aged care participants with clear, compassionate guidance
  • Feeding insights back into the business to improve processes and service delivery

What you'll need to succeed

We’re looking for confident communicators who thrive in fast-paced environments and genuinely enjoy helping others. To be successful, you’ll bring:

  • Previous experience in a call centre or client engagement role
  • Strong administrative skills and the ability to learn new systems quickly
  • A warm, people-focused approach with excellent communication skills
  • A current Driver’s Licence and reliable vehicle
  • NDIS Worker Screening clearance (or willingness to obtain)
  • Certificate of Currency for car insurance
  • Aged care experience is a bonus, but not essential

What you'll get in return

  • Full-time hours on a 3-month temporary contract
  • A supportive team environment with meaningful work
  • The chance to make a real impact on the lives of aged care participants
  • Competitive hourly rate and immediate start
  • Opportunity to build experience in a respected sector

What you need to do now

If you’re ready to bring your energy, empathy, and customer service skills to a role that truly makes a difference, we’d love to hear from you. Apply now or reach out to Hannah at Hannah.osullivan@hays.com.au


LHS 297508

Summary

Job Type
Temporary
Industry
Healthcare & Medical
Location
QLD - Sunshine Coast
Specialism
Contact Centres
Pay
Competitive
Ref:
2961141

Talk to a consultant

Talk to Hannah OSullivan, the specialist consultant managing this position, located in Maroochydore
Suite 3A, 57 The Esplanade

Telephone: +61 (0)7 5412 1106

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