• Welcome and support customers with empathy and professionalism.
• Respond quickly to emergencies and guide customers through claims.
• Assess travel insurance claims accurately and fairly.
• Communicate clearly across phone, email, and live chat.
• Proactively gather information and resolve enquiries.
• Build rapport and resolve issues efficiently.
• Keep high standards and accurate records.

• Experience in claims assessment or insurance is desirable.
• Outstanding communication and customer service skills.
• High emotional intelligence, calm under pressure.
• Proactive, organised, and detail-oriented.
• Skilled at multitasking and using Microsoft Office.

• $80K + super, plus Sunday shift loading.
• Sydney-based, hybrid work model (2 WFH days).
• Staff discounts, supportive culture, and career growth.

• Start: Mon–Fri, 8:30am–4:30pm or 9am–5pm.
• Move to: Sun–Wed, 7am–5pm (38 hours/week).

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.