Your new company

An award-winning Managed Service Provider based on the beautiful Gold Coast is seeking a permanent full-time Technical Support Engineer. Known for delivering exceptional IT solutions to a diverse client base, this company prides itself on its collaborative culture, commitment to innovation, and strong focus on customer service.

Your new role

You'll be the go-to expert for resolving technical issues across client environments. Your day-to-day duties will include:

• Providing remote and onsite support for desktops, laptops, mobile devices, and peripherals
• Managing and maintaining Microsoft 365, Active Directory, and Windows Server environments
• Supporting cloud services including Azure and Exchange Online
• Handling network troubleshooting (LAN/WAN, firewalls, VPNs)
• Assisting with onboarding/offboarding, patching, and system upgrades

What you'll need to succeed

You will have strong technical depth across Microsoft 365, server environments, networking and security infrastructure.

• Proven experience in a Level 2 IT support role, ideally within an MSP environment
• Strong knowledge of the Microsoft tech stack: Windows OS, Microsoft 365, Active Directory, Azure
• Solid understanding of networking fundamentals and troubleshooting
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities

What you'll get in return

What you need to do now