Your new company

This customer-owned institution in Brisbane is looking for a passionate Customer Service Consultant to become part of their forward-thinking, supportive team. With flexible working arrangements designed for real work-life balance, you'll have the opportunity to make a meaningful impact—helping customers use their money to create a thriving world. If you're ready to be part of a trusted, well-established bank that holds itself to the highest standards, this is your chance!

Your new role

Are you customer service driven? Confident in fast-paced environments? Looking for a supportive workplace with opportunities for growth and progression? Then this is the role for you!

As the first point of contact, you’ll handle a high volume of inbound enquiries while proactively conducting outbound follow-ups to ensure every customer feels valued. Beyond providing seamless service, you’ll have the opportunity to identify needs, introduce customers to tailored banking solutions, and collaborate with internal teams to deliver the best possible experience.

Your day-to-day will include:

• Handling high-volume inbound enquiries and transactions via phone, email, live chat, and social media
• Conducting outbound follow-ups, welcoming new customers and ensuring seamless service
• Assisting customers with banking needs, including opening accounts, internet banking, credit cards, payments, foreign exchange, insurance, and fraud-related queries
• Identifying opportunities to introduce customers to the bank’s range of products and services
• Collaborating with internal teams to provide tailored solutions while ensuring compliance with policies and procedures

What you'll need to succeed

• Proven recent Customer Service experience

• Confidence working in a fast-paced role

• Excellent communication and interpersonal skills

• Strong computer skills

• Ability to commence on November 24th 2025

What you'll get in return

In return for your hard work, you'll be rewarded with:

• $63,000 – $65,000 + 14% Super
• WFH Flexibility – 2 days a week after training
• 6-week training program
• Career growth & progression
• Supportive and positive workplace culture
• Company benefits

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

LHS 297508