Customer Onboarding Manager

Exciting 6-month contract as a Customer Onboarding Manager for a major telco, located in Sydney CBD.


Your new company

Join an established and innovative telecommunications provider for a 6 month period. Delivering mobile services to enterprise, government and wholesale clients. Known for its customer-first approach and strong national footprint, this organisation is focused on delivering seamless connectivity solutions across Australia.


Your new role

As a Customer Onboarding Manager, you’ll be responsible for managing the onboarding process for large-scale enterprise and government customers following the sale of fixed and mobility services. You’ll act as the first point of contact post-sale, ensuring a smooth, compliant and efficient transition for customers.


• Conduct quality assurance on solution designs and sales proposals.
• Prepare customer contracts in collaboration with Legal and Sales.
• Coordinate provisioning requirements and manage order submissions.
• Liaise with internal teams including Sales, Pre-Sales, Engineering, Credit, and Provisioning.
• Act as the first point of contact for customers post-sale, delivering a high standard of customer experience.
• Manage onboarding projects across multiple sites and states.
• Monitor progress and ensure timely delivery of services.
• Identify opportunities to improve onboarding processes and customer satisfaction.

What you'll need to succeed


• 2–3 years’ experience in telecommunications, ideally in a customer-facing operations
• Experience using Salesforce
• Excellent communication and stakeholder management skills.
• High attention to detail and strong organisational skills.
• Experience with CRM systems and Microsoft Office (Advanced).
• Ability to manage multiple onboarding projects simultaneously.

What you'll get in return

• Opportunity to work with a leading telco brand.
• Competitive daily rate of $600 + super, offered for an initial 6-month contract.
• Exposure to high-value enterprise and government clients.
• Hybrid working options available - 3 days from home

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Temporary
Industry
Telecoms
Location
NSW - Sydney CBD
Specialism
Contact Centres
Pay
$600 per day + super
Ref:
2959108

Talk to a consultant

Talk to Kristina Neves, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0280626170

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