Your new company

Hays Recruitment are pleased to partner with a leading, independent, not-for-profit aged care provider, who have been supporting Australians for more than a century. With strong foundations in veteran and community care, the organisation now nationally assists thousands of people through home support, retirement communities, and residential aged care. This organisation's focus is to empower people to flourish and age independently.

Your new role

Your role will be to provide strategic leadership and operational oversight for Residential Aged Care (RAC) services, ensuring that all high-quality, person-centred care meets legislative, accreditation, and financial requirements. This role is pivotal in enhancing facility performance and integrates with a broader general management team overseeing home care and retirement living. The position also advises the EGM on sector trends and opportunities.

Key Responsibilities:

• Lead resident services with a focus on Consumer Directed Care, ensuring safety, quality, and compliance with Aged Care Standards.

• Drive occupancy strategies including respite and short-term stay models.

• Oversee allied health, hotel services, and maintenance in collaboration with Property Division.

• Develop and implement efficient rostering and workforce planning systems.

• Champion service improvement initiatives to enhance the resident experience.

• Support RAC Managers in maintaining professional competency and scope of practice.

• Foster cross-functional collaboration to improve clinical and non-clinical outcomes.

• Promote a culture aligned with organisational values and person-centred care.

• Lead high-performing teams through expert guidance, change management, and innovation.

• Develop policies and procedures that ensure safe, quality care delivery.

• Build strategic relationships with universities, hospitals, and health services.

• Monitor and manage regional leadership performance and development.

• Role model leadership behaviours and drive strategic change initiatives.

What you'll need to succeed

To be a successful applicant for this position, you must possess the following:

• Qualifications: Tertiary degree in Nursing, Health, Business, or MBA. Must be a Registered Nurse with AHPRA.
• A strong understanding and knowledge of all current and impending Aged Care standards, accreditations and auditing processes.
• Proven leadership in operational management and team development.
• Senior management experience in aged care (medium to large organisations preferred).
• Strong background in service improvement, WHS, and regulatory compliance.
• Demonstrated success in resource management, change implementation, and achieving performance targets.
• Experience in managing multi-site operations across diverse locations and have the ability to guide and collaborate with all staff and colleagues.
• Skilled in stakeholder engagement, communication, and relationship-based leadership.
• Strategic thinker with strong influencing and people management skills.
• Ability to lead multidisciplinary teams and navigate complex operational environments.
• Track record of delivering results and managing change effectively.
• Must hold a current Federal Police Clearance
• Willingness to travel interstate, including overnight and weekend stays at short notice.

What you'll get in return

The employer promotes a positive and supportive work environment where employee wellbeing and career development are key priorities. Staff have access to flexible remuneration options and a variety of exclusive benefits and discounts.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Kerry Martin now on 07 4417 1151.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508