Senior Practice Manager

Your new company
This well-established organisation plays a pivotal role in delivering integrated housing and homelessness services across the region. With a strong commitment to social impact and community wellbeing, they are known for their collaborative approach and dedication to continuous improvement. As part of a broader reform agenda, they are seeking a skilled and passionate Senior Practice Manager to lead a regional team and drive service excellence across a multi-stream housing support hub.

Your new role
In this leadership position, you will oversee the operational delivery of intake, assessment, referral, and brief intervention services within a regional housing support hub. You will manage a diverse team of frontline staff, including caseworkers, application specialists, and after-hours responders, ensuring service consistency and alignment with evidence-based practice frameworks.
You will be responsible for embedding practice coherency and model fidelity across service streams, supporting staff development, and driving innovation in service delivery. The role also involves contributing to sector-wide reform initiatives, facilitating communities of practice, and ensuring services are responsive to local needs. This is a hands-on leadership role requiring strategic thinking, operational oversight, and a deep understanding of strengths-based approaches to client support.

What you'll need to succeed
To thrive in this role, you will bring:

• Extensive experience leading multidisciplinary teams within the housing, homelessness, or broader community services sector
• Strong knowledge of evidence-based service models and practice development frameworks
• Proven ability to manage complex service environments and drive continuous improvement
• Exceptional communication, mentoring, and stakeholder engagement skills
• A collaborative leadership style with a focus on staff development and model fidelity
• Relevant tertiary qualifications in social work, community services, psychology, or a related discipline
  
  What you'll get in return
  You’ll be joining a values-driven organisation that is actively shaping the future of housing support services. This role offers the opportunity to lead meaningful change, influence practice development, and contribute to a high-impact reform agenda. You’ll be supported by a collaborative leadership team and have access to ongoing professional development. A competitive salary package, and a supportive workplace culture are also on offer.

What you need to do now
If you're ready to take the next step in your leadership career, click 'apply now' to submit your CV, or contact Travis Thole at travis.thole@hays.com.au or call me on (03) 6108 5559.

LHS 297508