Training & Support Specialist

Training & Support Specialist || Public sector client || Hybrid work arrangement
Excellent Opportunity for a Training and Support Specialist!
Opportunity to work for a Public Sector Client!!!


Duration: 12-month Contract
Work Arrangement: Hybrid
Location: Melbourne CBD
Rates: $700 - $800/day


Your new role


The Training & Support Specialist will be central to driving the successful implementation and adoption of the client’s new enterprise-wide Time & Attendance (T&A) solution.


Accountabilities


  • Develop tailored training materials (e.g., guides, e-learning modules, quick reference tools) for diverse user groups across academic and professional staff
  • Deliver face-to-face and virtual training sessions, workshops, and drop-in clinics.
  • Conduct both group and individual training/support sessions for users in faculties and relevant business units.
  • Document future state process maps in Promapp to ensure clarity and standardisation across faculties and business units.
  • Collect data and feedback on training effectiveness and adoption rates.


What you'll need to succeed


  • Proven experience delivering training and user support in a large, complex organisation.
  • Strong knowledge of training methodologies, adult learning principles, and digital learning tools.
  • Experience supporting implementation of workforce management, HR, or enterprise systems.
  • Understanding of higher education organisational structures.
  • Change management training or certification (e.g., Prosci, ADKAR).
  • Familiarity with accessibility, inclusion, and cultural awareness in training contexts.


What you need to do now


If this sounds like you, please click 'Apply Now', or please send your updated CV to Revathy.Prabulingam@hays.com.au


LHS 297508

Summary

Job Type
Contract
Industry
Government & Public Services
Location
VIC - Eastern Melbourne
Specialism
Projects & Change Management
Ref:
2950530

Talk to a consultant

Talk to Revathy Prabulingam, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,

Telephone: 0466980494

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