Your new company

Your new role

• Ensure the team meets customer needs, service levels, and achieves sales and referral targets.
• Handle all enquiries and transactions in accordance with policies, guidelines, and service standards.
• Actively contribute to process improvement initiatives, enhancing customer service and operational efficiency.
• Monitor call and digital channel volumes, assess staff workloads.
• Coordinate and implement staff training in consultation with peers.
• Establish and manage performance objectives for individuals and the team.
• Provide timely, accurate performance reporting.

What you'll need to succeed

• Previous experience managing a contact centre team.
• Ability to inspire, coach, and develop team members.
• Adapt to hybrid work arrangements (office and remote).
• Excellent communication, interpersonal and organisational skills.
• Ability to effectively determine priorities and allocate work under high workloads.
• Ability to manage conflict satisfactorily and to solve problems.
• Experience in Banking, Insurance or Financial Services is advantageous, but not essential.

What you'll get in return

• Flexible working options, competitive salary, and 14% superannuation.
• Staff benefits include 24/7 free counselling, free flu vaccinations, discounted gym memberships, and more.
• Dog-friendly workplace - bring your furry friend to work!
• Opportunity to earn five additional days of bonus annual leave each year.
• Work in a B Corp certified office with fantastic facilities and close to public transport.
• Access to ongoing, personalised training and development.
• Be part of a collaborative, people-focused culture.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.