ICT Service Desk Analyst

A contract till the end of January 2026 for a Service Desk Officer based in McLaren Vale

Your new company

Our client is a well-established educational organisation committed to delivering high-quality learning experiences supported by robust technology infrastructure. The ICT team plays a vital role in ensuring seamless digital operations across the campus, supporting both staff and students.

Your new role

We are currently seeking a Level 1 ICT Support Technician to join the team on a contract until the end of Jan 2026. This role involves providing technical support across hardware, software, and network systems, with a strong focus on maintaining service continuity and minimising disruption to teaching and learning.

Key Responsibilities:
  • Provide Level 1 support to staff and students
  • Troubleshoot and resolve IT issues across hardware, software, and networks
  • Escalate complex issues while maintaining ownership of service requests
  • Maintain and update ticketing systems and documentation
  • Align work with service level agreements and ICT policies
  • Participate in proactive and project work during school holidays

What you'll need to succeed

✔ Tertiary qualifications in IT or a related field (preferred)
✔ ITIL Foundation certification (strongly encouraged)
✔ Prior experience in a support role
✔ Strong customer service and communication skills
✔ Familiarity with Mac systems (80% user base) and Windows (20%)
✔ Excellent time management and attention to detail
✔ Experience in an education environment is a plus.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on (08) 7221 4181 or ravindu.tharuka@hays.com.au for further information.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


LHS 297508

Summary

Job Type
Contract
Industry
Education & Training
Location
SA - Adelaide
Specialism
Infrastructure
Ref:
2948901

Talk to a consultant

Talk to Ravindu Tharuka, the specialist consultant managing this position, located in Adelaide
Level 17, 11-19 Grenfell St

Telephone: 0872214181

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