Customer Case Officer

Join a State Government department to provide application support to customers

Your new company

This South Australian government organisation provides accessible and responsive services to the community across a wide range of legal and administrative matters. Known for its commitment to fairness, service, and collaboration, it offers a dynamic and supportive working environment.


Your new role

As a Customer Case Officer, you will manage complex applications from lodgement through to resolution. This customer-facing role involves providing accurate information, supporting users, and ensuring cases are handled efficiently and professionally. You will work closely with internal stakeholders and members of the public to deliver a high standard of service.

Key responsibilities include:
  • Assisting users with applications and enquiries via phone, email, and face-to-face.
  • Managing cases from start to finish, including assessing applications and preparing for hearings.
  • Maintaining accurate records and correspondence in the case management system.
  • Supporting hearings and providing administrative assistance to senior staff.
  • Contributing to a collaborative team environment.

What you'll need to succeed

To be successful in this role, you will demonstrate:
  • Strong customer service and communication skills.
  • Experience in case management or administrative support.
  • High attention to detail and the ability to manage competing priorities.
  • A proactive and professional approach to problem-solving.
  • A background in property management or real estate will be highly regarded.

What you'll get in return

  • 8-week temporary assignment with potential for extension.
  • Hourly rate of $43 + Super.
  • Opportunity to contribute to meaningful work in a respected public sector organisation.
  • Convenient Adelaide CBD location.

What you need to do now

If you're interested in this role, click ‘Apply Now’ to submit your application to Nicola Cowan. For a confidential discussion or more information, contact your Hays consultant today.



LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
SA - Adelaide
Specialism
Office Support
Ref:
2951602

Talk to a consultant

Talk to Nicola Cowan, the specialist consultant managing this position, located in Adelaide
Level 17, 11-19 Grenfell St

Telephone: 0872214117

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